The Booking Process

About This Segment

Knowing a client wants to fly is just the beginning. This week breaks down the entire booking lifecycle, from the moment a lead comes in to the final confirmation and post-flight follow-up. You'll learn the exact steps, the common pitfalls, and how to manage each phase like a seasoned professional so nothing falls through the cracks.

What You Will Learn

1. Walk through the full booking lifecycle, from initial inquiry, trip details collection, and operator coordination through to payment, contract, and flight confirmation.
2. Understand operator-broker communication, how to work with charter operators professionally, request quotes efficiently, and manage multi-leg or complex itineraries.
3. Handle logistics like a pro, catering, ground transportation, FBO coordination, passenger manifests, customs/immigration for international flights, and special requests.
4. Master post-flight follow-up, the process doesn't end at landing. Learn how to capture feedback, generate repeat business, and turn one booking into a long-term client relationship.